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Terms & Conditions

General terms

Copyright © 2011 – 2019 East Kent Subaru. All rights reserved.

East Kent Subaru contains material which is derived in whole or in part from other sources and is protected by international copyright and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from East Kent Subaru including our web site computer code.

The information that East Kent Subaru is providing you with is subject to the Terms and Conditions noted herein. East Kent Subaru may amend or modify these Terms and Conditions, or impose new conditions on use, at any time. Your use of East Kent Subaru shall be deemed to constitute acceptance of our Terms and Conditions.


East Kent Subaru Online Shop

The information contained in the material in this Website is only for information purposes. The material on the Website does not constitute advice and you should not rely on any material on the Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

The Website contains material submitted and created by private and trade dealers and other third parties. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such material.

We give no warranties, conditions, guarantees or representations, express or implied, as to:-

  1. The completeness or accuracy of the advice and information contained on the Website or any website to which it is linked.
  2. The content of the advertisements for products and/or vehicles included in our database, including but not limited to the ownership, quality, authenticity of any photographs, compliance with description or fitness for purpose of any such vehicles.
  3. The completeness of the results of any search of our database or that the vehicles and/or products selected by the search are the only vehicles and/or products on our database which might meet the searcher’s requirements.

Terms of sale/s

Any Items not in stock when an order is received will automatically go on back order & be shipped as soon as available, unless we are advised otherwise.

All terms, Condition and warranties implied or expressed made by East Kent Subaru or its servants, agents or otherwise relating to the quality and/or fitness for the purpose of the goods or any of the goods are excluded.

If the buyer considers that any goods supplied are faulty, or not as ordered, we must receive written notice within three working days of receipt or no refund or replacement will be offered. Where damage appears to have been sustained in transit, good must be signed for as such and all packing material kept as evidence.

Any item proved to our satisfaction to be faulty by reason of defective material or workmanship will be replaced or the cost thereof refunded.

Goods supplied correctly & returned for credit are subject to a handling charge of 10%, repackaging costs may also be applied, shipping is non refundable.

It is the customer’s responsibility to ensure all returned products are insured to cover the full value and are packed to a good standard so as not to get damaged in transit. Refunds will not be made it the goods are damaged in this way on return.

Refunds of carriage costs if applicable, on returned items will be limited to the amount that we would incur in sending the item.

Special order items are NOT returnable under any circumstances.

In the event of any breach of this contract by East Kent Subaru, the remedies of the buyer shall be limited to damages. Under no circumstances shall the limit of liability by East Kent Subaru exceed the price of the goods.

Other than specified in these terms and condition, we will accept no liability for direct, consequential, or any other loss arising from the supply by East Kent Subaru of any goods, All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained within. Purchasers are reminded to complete all warranty cards/documents upon receipt of goods where appropriate

Risk of goods passes to the customer at point of delivery, all goods dispatched remain the property of East Kent Subaru until full and final payment is made.

Goods are invoiced at the prices ruling at date of dispatched, which are subject to change without notice.

These terms and conditions will supersede any other sought to be imposed by a purchaser or third party.

This contract is subject to the law of England and Wales, and all disputes arising out of the contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Performance and competition goods are supplied for specialist use and are subject to extreme heat and stress whilst in use. Life expectancy and durability are greatly reduced and purchasers should note that any claim for failure/wear shall not be entertained by the company and it is agreed that such use shall be a relevant circumstance for the Sale of Goods Act 1979 (as amended). In addition, parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use.  It is the purchaser’s responsibility to ensure suitability of the product they are buying for the intended use, and the legalities of fitment in their country.  Many performance parts are designed for off road and / or competition use only, De-cat exhaust parts are not intended nor designed for road use.

By purchasing from East Kent Subaru all terms and conditions are agreed to by the purchaser.


Shipping / Delivery

Shipment processing time, all orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed we will inform you by email of expected dispatch and delivery dates.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within UK Mainland.
Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses
East Kent Subaru.com ships to addresses within the UK and only with verified post codes.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
East Kent Subaru.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
East Kent Subaru.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently ship worldwide, see shipping table below.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order

Delivery can only go to the credit card holders registered address, strict security checks are carried out, transactions that fail verification for any reason will not be processed and will be automatically cancelled.

When items are dispatched you will receive an email confirmation of dispatch, and a text message if you have provided a mobile number.

Out of stock items will go onto a back order system and will be dispatched when they are ready without notice.


Security

Is it safe to give my credit card details over the internet? Any credit card information sent to us is encrypted (scrambled) via the secure Worldpay system while being sent over the Internet.

When it reaches Worldpay they then encrypt the content so that it can only be read by authorised personnel. This makes it very difficult for anyone to intercept your details.


Returns & Refunds

Customers that wish to return any item must contact the seller within 30 days of purchase.

Please email returns@eastkentsubaru.com to request a refund and we will assign you a Return reference number.

Ship your return to;

2-4 Wall End Business Park,

Island Road, Upstreet,

Canterbury

CT3 4DF

Please include with your return a signed letter with the reasons for returning your order.

Returns will be eligible for refund or exchange only if the following conditions are met:

  1. The product is damaged or the wrong product is sent
  2. All Returns must be received in the original factory condition they were sent
  3. The buyer pays return shipping expenses if condition 1 or 2 are not met.

East-Kent-Subaru-Spares do not refund you on returning the item to us unless the item is damaged or the incorrect item is sent. It is recommended that all returns are sent back to us, using tracked and insured delivery.

East-Kent-Subaru-Spares are not responsible for returns that end up lost. No refunds are given if the products are received outside the 30 day returns period.

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

If you order 2 or more items for comparison reasons we reserve the right to deduct our postage costs if you return the items back for a refund.

In the event of receiving faulty goods, you must return the item within 10 days of the invoice date.

We have the right to refuse a refund if the items or other products returned are in an unacceptable condition.

If you would like to discuss your return in more details please call our office on 01227 860 843.


Privacy Policy

Our website address is: https://www.eastkentsubaru.com.

Address: East Kent Subaru, Units 2-4 Wall End Business Park, Island Road, Upstreet, Canterbury CT3 4DF

Opening Hours:
Monday 9am–6pm
Tuesday 9am–6pm
Wednesday 9am–6pm
Thursday 9am–6pm
Friday 9am–6pm
Saturday 10am–2pm
Sunday Appointment Only

Phone Number: (+44) 01227 860843

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We do not share any data with any third party. Google Analytics data may be collected as per Googles Privacy Policy.

Analytics

Google Analytics data may be collected as per Googles Privacy Policy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share any data with any third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not share any data with any third party.

Your contact information

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

Complaints and Feedback

  • We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
  • All complaints are handled in accordance with Our complaints handling policy and procedure.
  • If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:
    • In writing, addressed to Richard Nicholls, East Kent Subaru, Units 2-4 Wall End Business Park, Island Road, Upstreet, Canterbury CT3 4DF
    • By contacting Us by telephone on 01227 860843

Other Important Terms

  • We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
  • You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
  • The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
  • If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
  • No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

Price and Payment

  • The Price of the Services or Goods will be that given by Our salespeople or via our website at the time of your Order.

  • If We offer a Special Price, the Special Price will be valid for 14 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. If the Special Price requires a promotion or voucher code and you are unable to provide a valid promotion or voucher code when making your Order, the Special Price will not be available to you.  Orders placed during the validity period of a Special Price will be accepted at the Special Price even if We do not accept your Order until after the period has expired.

  • Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.

  • All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment from you.

  • Pricing and payment structures (including due dates for payment) may vary according to the nature of the Services ordered.

  • We accept the following methods of payment:

    • Paypal

    • Bank transfer

    • Cash

    • Credit Card

  • We do not charge any additional fees for any of the payment methods listed in sub-Clause 5.6.

  • If you do not make any payment to Us by the due date as shown in/on Order Confirmation. We may charge you interest on the overdue sum at the rate of 4% per annum above the base lending rate of bank of England from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.

  • The provisions of sub-Clause 5.8 will not apply if you have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.

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